Companies and their employees benefit from the technological advancements in this digital era as the availability of smartphones, electronic devices, and mobile messaging apps provide them the convenience of conducting their business. They can quickly and efficiently communicate with their colleagues and clients.
However, utilizing these newer communication technologies can pose significant legal and security risks, particularly for regulated industries, such as the public and financial sectors. It comes as fraudsters are now also conducting their counterfeit activities, retrieving important data, such as PII, names, addresses, social security numbers, and financial data.
Thus, to enhance security and protect confidential information, regulatory organizations require the public sector and the financial industry, among other industries, to retain and monitor text messages, phone calls, and forms of communication. Utilizing business text archiving solutions will allow companies to comply with record retention laws and protect themselves in the event of a legal dispute or litigation.
While businesses in regulated sectors are mandated to comply with discovery obligations by using mobile archiving solutions to retain their business communications, companies in non-regulated industries can also utilize instant message recording solutions to monitor their employees’ communications at work.
Firms can choose from these mobile archiving options: over-the-top application, mobile archiving agent, in-network capture, and chat application capture. They have to wisely select their communications archiving option as these mobile archiving solutions have their respective advantages and disadvantages. This infographic of TeleMessage discusses some of the top pitfalls of mobile archiving.